Privacy Policy

At Houston Delivery Services ("we", "our", "the Company"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our delivery services.

This policy is written with reference to applicable privacy regulations, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), to the extent they apply to you.

Personal information:

• Full name and contact information
• Email address and phone number
• Pickup and delivery addresses
• Billing and payment information
• Restaurant or commercial establishment information

Driver applicant information:

• Personal information and identification documents
• Driver's license and vehicle registration
• Vehicle insurance information

Technical information:

• IP address and device information
• Location data during deliveries
• Cookies and session technologies
• Platform activity logs
• Usage information and preferences

We collect information directly from you when you register a business account, request or fulfill a delivery, submit a driver application, or contact us. We collect technical information automatically as you use our website and platform — for example, session cookies that keep you signed in, and location data from the driver app during an active delivery.

We use your personal information for the following purposes:

• Provide and manage delivery services
• Process payments and financial transactions
• Communicate with you about your deliveries
• Verify identity and perform security checks
• Improve our services and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and malicious activities
• Send important service updates

Payments are processed securely through Stripe. We do not store your full card number on our own servers — Stripe handles card data directly under its own security standards (PCI DSS). We retain the billing and transaction records necessary to invoice your business account and provide statements.

Delivery assignment, driver location during an active delivery, and delivery-status updates are managed through Cartwheel, our dispatch and driver-app platform. Cartwheel receives the order and location data necessary to assign, route, and track a delivery — it does not receive your payment information.

We use Google Maps to validate and geocode pickup and delivery addresses so a route can be planned and a delivery correctly routed.

If you apply to drive with us, we collect the information necessary to evaluate your application and, if approved, to remain compliant while you drive: your name, contact information, date of birth, driver's license, and auto insurance documentation. Your application, agreement acceptance, and training-acknowledgement records are retained as evidence that you reviewed and accepted the terms that governed your application, and are never altered after the fact.

We do not collect banking or direct-deposit information as part of the driver application.

If you consent to receive SMS text messages and phone calls from us related to your application or, if approved, your deliveries, that consent is recorded and used only for that purpose.

Text-message originator opt-in data and consent are never sold or shared with third parties for their own marketing or promotional purposes. You may withdraw consent at any time by contacting us.

We use cookies and similar technologies to:

• Maintain your active session
• Remember your preferences
• Analyze platform usage
• Improve website functionality
• Provide security features

You can control cookies through your browser settings.

We do not sell your personal information. We share limited information with the service providers necessary to operate our platform:

• Stripe — secure payment processing
• Cartwheel — dispatch, driver location during deliveries, and delivery-status tracking
• Resend — transactional email delivery
• Google Maps — address validation and geocoding
• Infrastructure and hosting providers

We may also disclose information when required by law, court order, or to protect our legal rights, user safety, or comply with government investigations.

We implement technical and organizational security measures to protect your data:

• Data encryption in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular security reviews
• Secure backups and recovery plans

We retain your personal data only for as long as necessary to continuously provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Typically, account data is maintained for 7 years after account closure to comply with tax and legal requirements.

GDPR rights (EU residents), where applicable:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data
• Portability — receive your data in a structured format
• Restriction — limit processing of your data
• Objection — object to processing of your data

CCPA rights (California residents), where applicable:

• Know what personal information we collect
• Know if we sell or disclose personal information (we do not sell personal information)
• Access specific personal information
• Request deletion of personal information
• Not be discriminated against for exercising privacy rights

To exercise any of these rights, contact us using the details below.

Our services are not directed to individuals under 18 years old. We do not intentionally collect personal information from minors. If we discover we have collected information from a minor, we will delete it.

Our platform relies on the third-party services named in this policy (Stripe, Cartwheel, Resend, Google Maps) to operate. Their use of your information is governed by their own privacy policies in addition to this one. We are not responsible for the content or privacy practices of any third-party website you may reach through a link on our site.

We may update this Privacy Policy periodically. We will notify you about significant changes by email or through a notice on our website. The "Effective from" date indicates when it was last updated.

Houston Delivery Services — Privacy

Email: privacy@houstondeliveryservices.com Alternative email: info@houstondeliveryservices.com

We will respond to privacy inquiries within 30 days.