Frequently Asked Questions

Our prices are transparent and based on order value: $30 for orders $1–300, $40 for $301–500, $55 for $501–700, $65 for $701–999, and $100 for orders $1,000 or more. Extra mileage is $1.50 per mile beyond the first 10 miles. No hidden costs. See our full pricing breakdown.

We operate throughout the greater Houston area, including Houston, Katy, Sugar Land, The Woodlands, Conroe, Cypress, Pearland, Spring, Tomball, Humble, Kingwood, League City, Missouri City, Pasadena, Baytown, Deer Park, La Porte, Channelview, and surrounding communities. See our full coverage map.

Registration is simple: create your business account, complete the form with your business information, and you can start requesting deliveries as soon as your account is active. There are no setup costs. Already have an account? Log in.

Payment is processed securely with Stripe. We accept all major credit and debit cards. No accounts receivable or credit terms required.

Delivery time depends on distance and traffic conditions. You will receive status updates from confirmation through completed delivery.

Yes — you'll receive status notifications as your delivery moves from confirmation to completion.

Contact us and our team will help resolve the issue as quickly as possible.

Deliveries can be canceled before the driver picks up the order. Once pickup has started, the delivery must be completed. Contact us for assistance.

Contact our team and we will walk you through onboarding. Partnership gives you access to flat-rate delivery pricing and a direct customer relationship — no marketplace, no commission.

Individuals and one-off customers book online at /delivery/consumer — no account needed. Enter the pickup restaurant, the delivery address, your schedule and the order details, review the delivery price, and pay securely. Businesses that already have an HDS account book through the customer portal instead. Either way you order and pay for the food itself directly with the restaurant.

We serve the greater Houston area and its surrounding cities. See our full coverage map.

Delivery fees are based on total order value — starting at $30 for smaller orders and scaling up for larger ones, plus $1.50 per mile beyond the first 10 miles. See the full pricing breakdown.

We accept all major credit and debit cards, processed securely through Stripe.

Yes — you'll receive status updates from the moment your order is confirmed through completed delivery.

Delivery time depends on distance and traffic. You'll be kept informed of your delivery status.

You can cancel before the driver picks up the order. Once pickup is underway, the delivery must be completed. Contact us as soon as possible if you need to cancel.

Contact us right away and we'll resolve any issue as quickly as possible.

Not for a one-off delivery — individuals can book online without creating an account. A business account is only required to book through the customer portal, which is where recurring business customers manage locations, teams and consolidated billing.

You must be 21+ years old, have a valid driver's license, auto insurance in your name, and a reliable vehicle. Apply through our driver application, where you'll upload your documents and complete required training.

You are paid per completed delivery under the current Independent Contractor Agreement, which is where every amount and eligibility rule lives — including waiting-time and cancellation compensation. You review and accept it as part of your application, before any delivery. HDS does not guarantee any minimum volume of orders, hours, or earnings.

Yes — you work when you want, choose your days, and there are no minimum hours required. It's independent work.

Apply online — choose your language, review communication consent, review and accept the Independent Contractor Agreement, provide your personal information, upload your license and insurance, and complete required training. Our team will follow up by email once your application is reviewed.

Everything is handled through our secure online application — you submit your information, review the contractor agreement, and upload your license and insurance documents.

Payment timing and method are set out in the current Independent Contractor Agreement, which you review and accept as part of your application.

Any reliable vehicle works — car, SUV, or truck. It must be insured in your name and in good operating condition.

You can select your preferred work areas during application. We operate throughout the greater Houston area and its surrounding cities. See our coverage area.

Download it from your device's app store (Android or iOS). Make sure your device is updated to the latest OS version for best performance.

You need three pieces of information: Company name (HDS), your assigned Username, and your Password. Enter these on the login screen and tap 'Login'. Your dispatcher will provide these credentials.

Critical permissions: Location services set to 'Always On' and Background App Refresh enabled. The app only tracks your location when you turn on the 'Visible' toggle, but these permissions must be set correctly for proper functionality.

After logging in, go to the main menu and turn ON the 'Visible' toggle. This tells the system you're available to receive delivery orders. Remember to turn this off when you finish your shift.

Two types: orders assigned directly to you — swipe 'Accept Order' to accept, or tap X to decline — and orders available to multiple drivers, where you swipe 'Claim Order' to take it.

Accepted orders appear in the 'My Route' tab, organized in delivery order. Tap 'Map' to see your route, then tap the navigation icon to open your preferred maps app (Google Maps, Apple Maps, or Waze — configurable in Profile settings).

At the restaurant: collect the order, verify all items are included, then swipe 'Complete Pick Up'. You can view order details, customer info, and special comments by tapping the order, and use the phone icon to call or text the customer or restaurant.

Three types: Prepaid (already paid, just deliver), Cash (collect payment and return it to the restaurant), and Payment Unknown (check the receipt and upload a photo to determine type).

At the delivery location: tap 'Upload Pic' if a photo is required, then swipe 'Complete Dropoff'. You can upload additional photos from the History tab after completion.

Accept orders as they come in. The app organizes them in 'My Route' in an efficient delivery sequence — follow the suggested order and mark each delivery complete individually.

Use the 'Initiate Return' function. Select a reason — unverified recipient, unreachable destination, or other — and include specific comments to help resolve the situation.

In the Profile tab: upload a profile picture, choose your navigation app (Google Maps/Apple Maps/Waze), enable return routing, set additional notifications for idle periods, and access tutorial videos.

On the login screen, tap 'Forgot password', enter your Company name and Username, then 'Reset password'. You'll receive an SMS verification code (phone number must be registered). Enter the code, create a new password, and log in.

For app technical issues: support@trycartwheel.com or use 'Report a problem' in the app. For work-related issues (pay, schedules, orders): contact Houston Delivery Services.